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Terms & Conditions

Effective Date: 14 May 2025
 

Welcome to Divkriti. These Terms & Conditions ("Terms") govern your access to and use of the www.divkriti.com website ("Site"), including any content, functionality, and services offered on or through the Site. By accessing, browsing, or using the Site, you agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree with any part of these Terms, you must not use the Site.

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1. Amendments to Terms and Conditions
 

Divkriti reserves the right to modify, update, or change these Terms at any time, in our sole discretion, without prior notice. The updated Terms will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to check this page periodically for updates.
 

2. Online Account
 

To access certain features of the Site, such as placing orders, you may be required to register for an online account. When you create an account, you agree to provide accurate, current, and complete information about yourself. You are solely responsible for maintaining the confidentiality of your account login credentials, including your email address and password, and for all activities that occur under your account. Any orders placed using your login credentials will be deemed to be placed by you and will be processed accordingly. You agree to notify Divkriti immediately of any unauthorized use of your account or any other breach of security. Divkriti cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.
 

3. Website Usage and Operations
 

Divkriti reserves the right to suspend, modify, or discontinue any aspect of the Site or any services offered through the Site, temporarily or permanently, at any time without prior notice. We may also impose limits on certain features and services or restrict your access to parts or all of the Site without notice or liability. However, any confirmed outstanding orders will be processed or fully refunded.

Divkriti also reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion, including, without limitation, if we believe that user conduct violates applicable law or is harmful to our interests. Divkriti will not be liable for any damage or loss arising from the use or inability to use the Site.
 

4. Limitation of Liability and Warranty Disclaimer
 

The Site and all products and services delivered to you through the Site are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by applicable law, Divkriti shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Site; (b) any conduct or content of any third party on the Site; (c) any content obtained from the Site; and (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not Divkriti has been informed of the possibility of such damage.
 

We accept no liability for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
 

5. Copyright and Intellectual Property
 

All content on the www.divkriti.com Site, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Divkriti or its content suppliers and is protected by Indian and international copyright, trademark, patent, and other intellectual property laws. The compilation of all content on this Site is the exclusive property of Divkriti.

You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Site without the express prior written consent of Divkriti. Unauthorized use of any materials on the Site may violate copyright, trademark, and other laws, and could result in legal action.
 

6. Damaged Products
 

Our team conducts rigorous quality checks before shipping products. However, damage can occasionally occur during transit. If you receive a damaged product, please notify us within 48 hours of receiving your order by emailing info.divkriti@gmail.com. Please include your order number. For any claim regarding a damaged product to be considered, it is mandatory to provide a clear and continuous unboxing video. The video must begin before the package is opened and clearly show the entire opening process, including the shipping label, and the condition of the product and the damage immediately upon being unboxed, without any pauses or cuts. Please also include clear photographs of the damage. Upon verification of the damage, supported by the required video and photographs, we will offer a replacement of the damaged item with a similar piece based on available stock, at our discretion. We will guide you through the necessary steps for returning the damaged item. Claims for damaged products cannot be processed without the required unboxing video and supporting photographs, and we are unable to entertain claims reported after the 48-hour window.
 

7. Missed Delivery
 

If our logistics partners are unable to deliver your shipment after multiple attempts (typically three), and the shipment remains uncollected, the order will be returned to us. Upon the returned order's arrival, we can arrange for re-shipment at your request. A re-shipping fee of ₹250 will be applicable for domestic orders. If your original order was placed using Cash-on-Delivery (COD), the re-shipment will only be processed after the total order value plus the re-shipping fee is paid online in advance.
 

8. Governing Law and Jurisdiction
 

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or the Site shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
 

9. Contact Information
 

If you have any questions or concerns regarding these Terms & Conditions, please contact us using the information below:

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